Issues on tour:
To ensure we can assist you promptly, you must report any issue or lack of conformity during your trip as soon as possible.
This is in accordance with Regulation 15(3) of the Package Travel Regulations which can be found on https://expatexplore.com/terms-conditions/
Complaints Post tour:
If you have a complaint, simply email customerservice@travelchasers.com with “Complaint” in the subject heading.
Provide as much information as possible for the investigation process to take place.
If your complaint is not resolved satisfactorily, you may escalate it to ABTA, the government-approved Alternative Dispute Resolution (ADR) service.
To file a dispute with ABTA, please visit: https://www.abta.com/help-and-complaints/customer-support/resolving-disputes#